Privacy Policy

I. Introduction

Ailwing Drones Private Limited ("Ailwing", "we", "us", or "our") is committed to protecting the privacy and security of individuals who visit our website, use our software platforms, or engage with our services. This Privacy Policy describes how we collect, use, store, and protect information in connection with our website, mobile applications, simulation platforms, ground control software, GIS systems, and related software services.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, you should discontinue use of our services.

II. Scope of This Policy

This Privacy Policy applies to information collected through Ailwing’s website, mobile applications, simulation software (Ailwing Simulator), ground control software, configurator tools, AI-integrated platforms, and GIS-based web and mobile applications. This policy does not apply to third-party websites, services, or hardware platforms that may be integrated or linked through our software.

III. Information We Collect

Ailwing may collect personal information that you voluntarily provide, such as your name, email address, phone number, organization name, and other contact details when you submit inquiries, request demonstrations, communicate with us, or engage in business discussions.

We may also collect technical and usage information automatically when you access our website or use our applications. This may include IP address, browser type, device information, operating system, application usage logs, and interaction data. This information is collected to maintain security, monitor performance, and improve platform reliability.

When using Ailwing’s software platforms, we may process software-level data such as configuration settings, simulation parameters, system logs, and GIS metadata. Ailwing does not collect or store drone hardware sensor data or live flight data unless explicitly authorized by the client under a specific written agreement.

IV. How We Use Information

Information collected by Ailwing is used to provide and maintain our software services, respond to inquiries, deliver technical support, customize solutions based on client requirements, improve product performance, ensure platform security, and comply with legal or regulatory obligations.

Ailwing does not sell, rent, or trade personal information to third parties.

V. Data Sharing and Disclosure

Information may be shared with trusted service providers who assist us in operating our website or delivering our services, subject to confidentiality obligations. We may also disclose information if required by law, regulation, or legal process.

Any data sharing related to client projects, third-party integrations, or system deployments occurs only with client authorization and in accordance with contractual agreements.

VI. Data Security

Ailwing implements reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. While we take data protection seriously, no method of transmission or storage can be guaranteed to be completely secure.

VII. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with contractual commitments, or meet legal requirements. Data retention and deletion related to specific client projects may be governed by separate written agreements.

VIII. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve functionality. You may control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

IX. Third-Party Links and Services

Ailwing’s website and software platforms may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third-party platforms. Users are encouraged to review the privacy policies of any external services they access.

X. Your Rights and Choices

Subject to applicable laws, you may request access to your personal information, request correction of inaccurate data, or request deletion of your information, subject to legal, contractual, and operational limitations. Requests can be made by contacting us using the details provided below.

XI. Changes to This Privacy Policy

Ailwing reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.

XII. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.